Privacy Policy
Last Updated: August 1st, 2025
This Privacy Policy describes how we collect, use, store, and protect your information when you interact with our website, services, and communication tools (including SMS, voice, and automated messaging). By using our services, you agree to the practices outlined in this policy.
1. Information We Collect
We may collect the following types of information:
1.1 Personal Information
Name
Email address
Phone number
Business or account information
Any information you voluntarily submit through forms, chat, or account creation
1.2 Usage Data
We may automatically collect:
IP address
Browser type
Device information
Pages visited
Time spent on the site
Interaction logs with our services
1.3 Communication Data
When you interact with our SMS, voice, or automated systems, we may collect:
Message content
Call logs
Call recordings (only when required for service functionality)
Opt-in/opt-out history
2. How We Use Your Information
We use your information for the following purposes:
To provide and improve our services
To deliver SMS alerts, reminders, notifications, or account-related messages
To verify your identity and maintain account security
To communicate with you regarding updates, support, or service information
To comply with legal and regulatory requirements
We do not sell your personal information.
3. SMS & Voice Communications
By providing your phone number, you agree to receive SMS or voice messages related to the purpose described on our website or within the Call-to-Action (CTA) where you submitted your number.
3.1 Message Frequency
Message frequency varies based on your interactions and service settings.
3.2 Opt-Out
You may opt out at any time by replying:
"STOP" to stop receiving SMS messages
"HELP" for help or support
Opt-outs are processed immediately.
3.3 Data Protection for Messaging
We maintain records of opt-ins and opt-outs to remain compliant with applicable regulations (A2P 10DLC, TCPA, CTIA guidelines).
4. How We Share Your Information
We may share your information only with:
Service providers who help us deliver communications, hosting, analytics, or customer support
Third-party processors such as SMS carriers (e.g., Twilio) solely for message delivery
Legal authorities if required by law
We do not share or sell your information to third parties for marketing.
5. Data Storage & Security
We implement industry-standard security measures to protect your information, including:
Encryption
Access controls
Secure data storage protocols
While we take all reasonable steps to protect your data, no system is 100% secure.
6. Your Rights
Depending on your location, you may have the right to:
Access, update, or delete your personal information
Request a copy of your data
Withdraw consent for communications
Request correction of inaccurate information
Request restrictions on how we process your data
To exercise your rights, contact us at:
info@pinehilllogic.com
7. Cookies & Tracking Technologies
We may use cookies or similar technologies to enhance your experience and analyze site usage. You can disable cookies in your browser settings.
8. Data Retention
We retain personal information only as long as necessary to:
Provide services
Comply with legal requirements
Maintain business records
Demonstrate regulatory compliance (including opt-in/opt-out logs)
9. Children’s Privacy
Our services are not directed toward individuals under 13. We do not knowingly collect information from children.
10. International Users (GDPR)
For users in the European Union:
Your data may be transferred outside the EU
Transfers comply with GDPR and standard contractual clauses
You may contact us to invoke your GDPR rights
11. Changes to This Privacy Policy
We may update this policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.
12. Contact Us
If you have any questions or requests regarding this Privacy Policy or your personal information, contact us at:
PineHill Logic LLC
202 Main Street #109, Pembroke, NC 28372
info@pinehilllogic.com